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Notifications & Alerts
Manage how and when you receive notifications.
Alert Types & Channels
Choose which channels to use for each type of alert.
| Alert Type | Email | SMS | In-App | Slack |
|---|---|---|---|---|
Late ETA Shipment is behind schedule | ||||
Missing Documents Required documents are missing | ||||
Customs Hold Shipment held at customs | ||||
Delivery Confirmed Shipment successfully delivered | ||||
Discrepancy Detected Inventory count mismatch found |
Quiet Hours
Pause non-urgent notifications during specific hours
Escalation Rules
Automatically notify team managers if critical alerts aren’t acknowledged.
Customs Hold Escalation
Escalate to manager after 2 hours without response
Delayed Shipment Escalation
Escalate to manager after 4 hours without response