Last updated July 21, 2026
These Terms of Service (“Terms”) are a legal agreement between you and the company operating Lumin SCM (“Lumin,” “we,” “us”) governing your access to and use of the Lumin SCM platform and related services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.
Lumin provides a business supply-chain visibility platform that aggregates shipment tracking, imports and parses freight documents, and supports landed-cost analysis. We may update, add, or remove features over time.
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. The Service is intended for business use by users 16 or older.
You agree not to:
You retain ownership of the data you submit (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide the Service. When you connect a third-party account (such as Gmail) or we retrieve carrier tracking on your behalf, you authorize us to access that data as described in our Privacy Policy. You are responsible for having the rights to share any data you connect.
Paid plans, when offered, are billed in advance on a recurring basis and are non-refundable except where required by law. We will disclose pricing and billing terms at the point of purchase. Fees may change on renewal with prior notice.
The Service, including its software, design, and content (excluding Customer Data), is owned by Lumin and its licensors and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.
Tracking information, ETAs, customs status, and related details are provided by third-party carriers and data providers and are aggregated on an “as is” basis. Lumin does not control and does not guarantee the accuracy, completeness, or timeliness of this information, and it should not be solely relied upon for time-critical or regulatory decisions.
The Service integrates with third-party providers (e.g., Google, carriers, and data vendors). Your use of those services is governed by their terms, and we are not responsible for them.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMIN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM (OR USD $100 IF YOU HAVE NOT PAID).
You will indemnify and hold Lumin harmless from claims arising out of your Customer Data or your breach of these Terms, to the extent permitted by law.
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to protect the Service. Upon termination, your right to use the Service ends; provisions that by their nature should survive will survive.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, unless otherwise required by law.
We may update these Terms; we will revise the “Last updated” date and, for material changes, provide notice. Continued use after changes take effect constitutes acceptance.
Questions? Email legal@luminscm.com.